Work closely with management to identify customer needs
Establish standard procedures, policies, and templates to improve overall practice execution
Document business processes effectively
Conduct workshops and establish cause & effect relationship
Lead improvement initiatives partnering with Legal and technical and operational departments
Monitoring, measuring and providing feedback on process performance
May act as a project manager on some projects
Participate in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert


Strong business acumen and understanding of consulting business operations.
Driven, proactive and a do-er.
A strong communicator with the ability to pull out and summarize information and tailor communication style and content for a variety of audiences. Comfortable and confident presenting to executives.
Have an understanding of the “bigger picture.” Can conceptualize where and how their work fits into the company’s mission.
Ability to take a consultative approach to understand requirements, drill into details, and resolve issues.
Skilled in building trusted relationships with team members and project stakeholders.
Ability to effectively address and resolve conflict within and across teams.
BTS & Partners is a fast-paced and dynamic environment; the ability to multitask on different projects concurrently and react quickly to movements in the business is critical.


Degree from an accredited college/university or prior operations
Consulting experience/background
Advanced MS Excel experience
Excellent MS Powerpoint skills
Experience in Project Management Tools
Experience working in a consulting organization or operations team
Experience or background in Requirements Analysis and/or IT Consulting
Experience in Organizational Change Management (desired)
Understanding of operational reporting, forecasting, and financial metrics (desired)
Experience with modeling business processes, data flows and workflow processes